Hop(e) for the Sea

We CARE FOR PEOPLE

Ensure the safety and well-being of guests, colleagues, and every individual, always and as a top priority, by understanding and complying with safety rules and measures, and by adopting preventive actions to anticipate, avoid, and mitigate any possible risks.
Guarantee equal access to services, regardless of guests’ origin, identity, or orientation.
Provide memorable experiences while protecting people, the territory, cultural heritage, and local traditions.
Enrich guests’ experiences by highlighting the authenticity of our community and promoting local activities and craftsmanship.
Welcome all guests, including families with strollers, individuals with reduced mobility, or persons with disabilities, by recommending experiences suited to their needs and ensuring clear and accessible communication, including about company measures for the inclusion of accompanying persons.
Always act professionally and kindly, creating a welcoming and respectful environment for everyone.
Pursue guest satisfaction in every aspect of my work, respecting the highest standards of ethical conduct and service quality, and taking full responsibility for my actions.
Use technological and cognitive tools appropriately, in the interest of people’s safety and protection, as well as the environment.

Prioritize environmental safety, biodiversity conservation, and responsible exploration.
Protect the sea and the marine life it hosts in every action.
Raise guest awareness on sea protection, involving them in concrete actions such as collecting harmful waste encountered during our experiences, and providing information on marine biodiversity and best practices to safeguard it.

Adopt sustainable practices, such as onboard and onshore waste sorting, eliminating single-use plastics, and educating guests on proper behaviors to follow.
Minimize carbon footprint by optimizing routes and speeds.
Comply with local environmental regulations and, where possible, contribute to scientific monitoring.
Be aware of the fragility of our destinations, including the Cinque Terre Marine Protected Area, the Portovenere Regional Park, and UNESCO sites, by behaving in ways that protect them and by understanding the Regulations governing their responsible use.
Support the Company’s ISO 14001 certification by adhering to sustainable practices and actively participating in environmental training initiatives.
Stay constantly informed by learning about best practices and emerging strategies for sustainability.