FAQs - Frequently Asked Questions

Where are you?

HopHop Boats depart both from Banchina Revel located at the corner of Passegiata Morin and half way up Passeggiata Morin, from our floating platform. If you come from the center of La Spezia the closest departure point is the red one on the map. Instead, if you are in the Cruise Terminal, it is more convenient the departure point with the yellow color on the map, just 3 minutes by walk. A bar, restaurant and public toilets are conveniently located near our departure points.

DEPARTURE POINT
(floating platform)

>get the direction on google map<

DEPARTURE POINT

>get the direction on google map<

What kind of boats do you have?
How many people can fit in your boat?

Our fleet consists of 5 brand-new and extralarge Zodiac boat, each with the capacity to carry 12 passengers in comfort on red leather seats.
In addition we have a fast motorboat which carries 7 people.

Do I need to book in advance?

We recommend you book in advance for the Slow Tour to avoid disappointment. For all our other Tours it is possibile to get a seat on our boats without a booking, but it is not guaranteed. It depends on the demand. Therefore, we highly recommend you prebook during peak season, especially if you are a group.

How do I pay?

Online payment is easy and secure.
You can pay online through our website using the following cards:

Visa
Visa Electron
CartaSi
Postepay
Mastercard
American Express
Paypal
Maestro Internazionale

Can I pay at the ticket booth?

Sure! You can pay at the ticket booth using cash or the folowing cards:

Visa
Visa Electron
CartaSi
Postepay
Mastercard
American Express
Paypal
Maestro Internazionale

What happens in case of bad weather?

The safety and enjoyment of our passengers is our first priority. Our Captain will make the decision to cancel a Tour based on current weather conditions, rough seas and the weather forecast. If the decision is made to cancel, a full refund is given or you can choose a new date.

Unforseen circumstances?
What happens if I can’t go because of...?

In the case of a no-show, we don’t do a refund. However if you notify us at least 5 days in advance, we can organize a new Tour date for you or refund the ticket price. If you are running late and notify us in advance, we will do our best to wait for you.

What time should I arrive on the day of my Tour?

For all of our Tours it is important that you arrive at least 10 minutes in advance.
This gives us the time to check bookings and seat our passengers comfortably.

Do you provide life-jackets?

Your safety is our priority. All our boats are fully equipped with life-jackets.
Under Marittime Law it is not obligatory for passengers to wear a life-jacket on board as it will be provided is the unlikely case of need (or upon request from our Guests). We do not provide jackets for protection against the wind or sunscreen for protection against the sun

Can I bring my pet on board?

Of course! All pets are welcomed on HopHop Boats!

Can I bring luggage or a stroller on board?

Due to space limitations the luggage size is restricted to smaller items which are passed by the Captain.
Strollers are always permitted on board.

Is it possibile for a disabled person to travel conveniently on your boats?

Our boats are equipped with removable seats for easy wheelchair access and our staff are happy to assist with your special needs. It is also the policy of HopHop Boats that that caregiver for our disabled passengers travel free of charge. Considering that not all the ports are equipped to disembark disabled person, we suggest to choose our No-stop Fast Tour.